Shipping & Returns

Learn about our shipping procedures, delivery timeframes, and returns policy.

Shipping Policy

⏱️ Processing & Origin

Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Shipping Origin: All orders are processed and shipped from Texas, United States.

🚚 Delivery Estimates

Destination Estimated Delivery Time
United States 3–7 business days
International 7–21 business days (depending on destination)
Please Note: Delivery times are estimates and may vary due to weather, carrier delays, customs processing, or other unforeseen circumstances.

📦 Tracking & Details

Order Tracking: Once your order has been shipped, you'll receive an email containing your tracking information to monitor your package.

Incorrect Shipping Information: Please ensure your shipping address is accurate before placing your order. Endless Joy Beauty is not responsible for delays or lost packages caused by incorrect addresses provided during checkout.

Returns & Refund Policy

✨ Sales Policy

Due to the nature of beauty and personal care products, all sales are final for hygiene and safety reasons.

🔄 Damaged, Defective or Wrong Items

If your order arrives damaged, you receive the wrong product, or your item is defective, please contact us within 48 hours of delivery with the following requirements:

  • Your order number
  • Clear video of the product and packaging before and after opening, along with pictures
  • A brief description of the issue

If your claim is approved, we will provide a replacement or refund at our sole discretion.

❌ Exclusions

We do not accept returns or issue refunds for:

  • Opened or used products
  • Change of mind
  • Products purchased during clearance or promotional sales (unless damaged or incorrect)

💳 Refund Timeline

Refunds, when approved, will be issued back to your original payment method. Please allow 5–10 business days for the transaction to appear on your statement, depending on your bank or payment provider.